Socialware Blog

Archive for the ‘Social Middleware’ Category

Customer service tips – what not to do

Customer service tips – what not to do

There are a lot of stories out there about companies successfully using new technologies to deliver great customer service.  I wanted to take a different approach and tell you about a disappointing experience with Fisher-Price, a $6 billion dollar corporation (Mattel is the parent). My hope is that companies will learn as much from my [...]

Bringing financial advisors into the modern world

Bringing financial advisors into the modern world

InvestmentNews, a publication specializing in delivering news and analysis essential to the business of financial advisers, posted an in depth look at Socialware and our solutions this past Friday. Most of us take for granted the use of social networks at work.  However, for registered investment advisors or broker-dealers, they must juggle using these tools [...]

Socialware featured in ReadWriteWeb – A “Bridge” to the Future

Socialware featured in ReadWriteWeb – A “Bridge” to the Future

This has been a big week here at Socialware.  We launched our new website, released a new product and now we’ve been featured in ReadWriteWeb.  Thanks to Alex Williams for writing such a great piece.  Here are a few of my favorite parts. “Socialware talks in a language that IT can understand. The company is [...]

Announcing two special arrivals

Announcing two special arrivals

I am happy to announce the arrival of my new son, Cooper.  He was born early Monday morning and everything went as planned.  As you might expect, both Twitter and Facebook were updated immediately and of course tons of pictures got posted for friends and family to see that day -  technology is great. There [...]

Fastest growing companies are highly social

Fastest growing companies are highly social

A new study was just released that analyzed the usage of social media across the Inc. 500, a complied list of the fastest-growing US corporations.  The study shows that these companies are adopting social media at a tremendous speed.  You can download the entire report here.  In addition, I’ve called out some of the points [...]

The ROI of Social Media

The team over at Socialnomics have done it again.  They put together a great video outlining the ROI of Social Media.  There is so much great content here that you will want to watch the video immediately.  For those that are pressed for time I pulled out what I thought were the ten best stats [...]

Food for thought: The Social Enterprise Roll

Food for thought: The Social Enterprise Roll

Some people vow to never eat sushi for countless reasons: it’s weird, it’s made with raw fish, it smells bad, and more. Stepping outside of our comfort zone when it comes to food can be a huge deal for some people. Finally coming to terms with oneself and finally picking up those chopsticks to eat [...]