SocialwareSocialware Blog
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Webinar Series: Four Steps to LinkedIn Success
January 31, 2012 07:01 -
Social Media for RIAs in Massachusetts: The Fourth Castle
January 24, 2012 11:01 -
It’s Not Just Social Media: You Want Social CONNECTION
January 20, 2012 12:01 -
How CIOs and Other IT Leaders Can Enable Social Business
January 19, 2012 12:01 -
Financial Professionals Must Work Social Media To See Real Results
January 17, 2012 12:01
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Terrance Blessing:
Great! Very excited to get going. -
Brent Carnduff:
Great article! Very simple and straight forward! -
Adam Cohen:
Tim, thanks again for including me. I think the challenge of teams working arou -
victor gaxiola:
2011 was an eventful year for financial social media, and I anticipate 2012 will -
Timothy E. Walker:
Excellent coverage and advice! It's too bad that a few "bad eggs" make life har
SocialTurns
Posts Tagged ‘Customer Service’
Government, Social Networks and Freedom of Information
I came across an article yesterday, titled Twitter and Government Transparency. In it Andy Opsahl outlines the potential challenges social networks are creating for government entities. The question being raised is whether or not activity on sites like Twitter, Facebook and LinkedIn need to be archived and available for records requests. As Melinda Catapano points [...]
New Cisco Report: Need for Social Middleware
Cisco recently commissioned and published a report to study how organizations use consumer social networking tools. The results were both promising and shocking. The report reveals the both the value of adopting these tools in the enterprise and also the risks that need to be addressed through stronger governance and IT involvement. Here are a [...]
Customer service tips – what not to do
There are a lot of stories out there about companies successfully using new technologies to deliver great customer service. I wanted to take a different approach and tell you about a disappointing experience with Fisher-Price, a $6 billion dollar corporation (Mattel is the parent). My hope is that companies will learn as much from my [...]
The Connection Coefficient
The evolution of the worker has accelerated in recent years. First there were the line workers completing repetitive tasks. Then came the knowledge worker who uses knowledge to be a more productive worker. And today we have the connected worker who uses connections to be more productive. Technology has been evolving at lighting speed in [...]